Accessibility

Accessibility Statement                                             

North Riverside is committed to providing electronic communication that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website. We seek to conform to level AA of the World Wide Web Consortium (W3C) WCAG. Our conformance with these guidelines will help make our website more user-friendly for all visitors. Please be patient as we upgrade older pages and documents (including old meeting minutes) of our website to conform to this journey.

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

Accessibility Design Guidelines

We have designed our website with the following accessibility guidelines in mind:

  • We work to comply with Section 508 as well as 2.0 A and AA referring to website accessibility standards.
  • If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

Browser Accessibility Information

Many popular browsers contain built-in accessibility tools:

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website:

Adobe Flash may be required to view certain videos that appear on this website:

Americans with Disabilities Act (ADA)

In accordance with Illinois Municipal Code, users can read the Village's grievance procedure regarding the Americans with Disabilities Act. If you have any questions or comments about any of these policies, please contact us.

Grievance Procedure: Americans with Disabilities Act

Section 35.107(b) (28 CFR part 35) requires public entities with 50 or more employees to establish a grievance procedure for hearing complaints, requests or suggestions from individuals regarding access to and participation in public facilities, services, and activities and functions offered by the Village of North Riverside.

Procedure

A grievance filed against the Village concerning complaints regarding access or alleged discrimination shall be processed in the following manner:

  1. All complaints regarding access or alleged discrimination shall be placed in writing and submitted to the Assistant Village Manager, ADA Coordinator, for a resolution. A and submitted to the Assistant Village Manager, ADA Coordinator, for a resolution. A record of the complaint and decision made by the ADA Coordinator will be maintained. A written decision by the ADA Coordinator will be rendered within 15 working days of receipt of the complaint and sent certified mail to complainant.
  2. If the complaint cannot be resolved to the satisfaction of the complainant by the ADA Coordinator, the complainant has right to appeal to the Village Council.
  3. The Village Council shall hear complaints, requests, or suggestions from individuals regarding the access to and participation in public facilities, services, activities, and functions of the Village of North Riverside only upon receiving a written request appealing the decision of the ADA Coordinator. The Village Council shall hear such complaint in public, after adequate public notice is given. The Village Council shall issue a written decision within 30 days of its hearing. The decision of the Village Council shall be final.

Miscellaneous

  1. No grievance will be processed or entertained if it is not submitted in writing to the ADA Coordinator.
  2. The complaint should be in writing, signed by the complainant or an authorized representative, contain the complainant’s name and address, a complete statement of the facts, a description of the provisions of the American with Disabilities Act which are alleged to have been violated, and the relief requested.
  3. An individual’s right to a prompt and equitable resolution of the complaint will not be impaired by his/her pursuant of other remedies, such as the filing of a complaint with the U.S. Department of Justice or any other appropriate federal agency. The use of the Village of North Riverside ADA Grievance Procedure is not a pre-requisite to the pursuit of other remedies.

Contact Us

If you have any accessibility issues on our website, please let us know so we can begin the process of correcting it.

Village of North Riverside 

     (708) 447- 4211

          Email Us